Frequently Asked Questions
Our products are crafted with the finest materials and attention to detail. We ensure that every item meets our high-quality standards to provide you with the best apparel for any occasion.
Fast Delivery
We ship Tuesday to Friday for delivery next working day using DPD. (Mainland UK only, Ireland, Highlands & Islands may require additional shipping costs.) If you need delivery Saturday, Sunday or Tuesday please contact office@paganus.co.uk and we will try our best to get your items delivered on your day of choice. Saturday and Sunday deliveries may be subject to extra costs.
Overseas Shipping
We happily ship to mainland Europe: France, Germany, Belgium, & Holland subject to a £5 premium to our standard delivery P&P costs of £5.95.
Switzerland & Italy subject to a £10 premium. For larger orders over £100 we will charge standard UK delivery. For all other countries please contact office@paganus.co.uk and Katie, our office Manager, will be happy to quote delivery as cheaply as possible.
Hassle-Free Returns
Not satisfied with your purchase? No worries. Our easy returns process allows you to exchange or return items hassle-free. Your satisfaction is our top priority.
Contact our Customer Experience Manager, Katie at office@paganus.co.uk to arrange your return or check our returns policy for more info.
Discount Codes
We have teamed up with a handful of Youtubers whose content marches our brand ethos. When you enter the discount code of your channel, the check out will still show the full amount without the discount. The discount from your discount code will then be credited back to your card or bank account within 48 hours.
Your choice of charity
On checking out you will be invited to provide the details of your charity of choice and their registered UK charity number. If you leave this blank 34% of the net proceeds of your transaction will add to the global sum reserved for our keystone charities.
Customer Care
Our dedicated customer support team is here to assist you with any inquiries or issues. Call 01225 123456 and Katie and her team will be happy to help. Alternatively, please email us at office@paganus.co.uk. E-mails normally receive a response within a few minutes during standard UK office hours (9am to 5pm Monday to Friday.)